Frequently Asked Questions
Everything you need to know about our crystal awards
1. What materials do you use?
We use premium K9 optical crystal, known for its exceptional clarity and brilliance. Our crystal is lead-free and environmentally friendly.
2. Can I customize the design of my award?
Absolutely! We offer full OEM and ODM services. You can customize the shape, size, engraving text, logo, and even the packaging. Send us your requirements and we’ll create a design for you.
3. What is the minimum order quantity (MOQ)?
We have no minimum order quantity for standard products. For custom designs, MOQ may apply depending on the complexity. Contact us for details.
4. Do you offer free shipping?
Yes! We offer free shipping anywhere in the world on all orders.
5. How long does shipping take?
Standard shipping takes 7-15 business days worldwide. Express shipping (3-7 days) is available at an additional cost.
6. How do I place an order?
Simply browse our catalogue, select your desired product, and contact us via the contact form or email. We’ll guide you through the ordering process.